Refund Policy & terms of service

We here at Bibelot Nook do everything we can to ensure that you are satisfied with your purchase, customer satisfaction is the heart of our business and we can be contacted directly via our contact page. You will be dealing directly with me, Dan, the business owner. We have to set out a detailed returns policy on our website to comply with UK law. Your rights to return goods bought from ANY Internet store are protected by The Consumer Protection (Distance Selling) Regulations 2000, which can be found at: https://www.legislation.gov.uk/uksi/2000/2334/contents/made 

Before returning any goods you must contact us first, via our contact page. We understand that occasionally customers wish to return items and we are happy to meet our obligations to refund according to our policy below: In all cases you must contact us within 14 days of receiving the item, please email in the first instance. Provide the reason for return and the item description. You will then be supplied with returns instructions and the return delivery address. Refunds will be made in the same form of payment originally used for purchase within a few working days of our receiving your return.

Wrongly described or Incorrect item.

If you believe the item has been misrepresented or somehow we sent you a different item to the one you selected and paid for then please contact us within 14 days of receipt of the goods. We take great care to accurately represent our items on our website. Most items that we sell have some wear in some way, and we try our best to provide details of this within the listing text and in photographic form. If items are returned because of wear outlined or documented in the original listing this will constitute a 'change of mind' return, please see below.

It is important you provide a description of the item you received and the item reference number on the receipt/order confirmation email. You will be given a return address and instructions. Please send back the item and we will issue a full refund for the price you paid, including the original shipping fee. Refunded amounts are strictly limited to the original amount paid (inc shipping) and where applicable the return postage.

Please see Exceptions below.

Change of mind - 14 days from delivery If the goods have been delivered and you decide you do not want to keep them, you MUST inform us of your intention to return them to us within 14 days of receipt of the goods by e-mail to you will need to give the item reference number or description. The item reference number will be listed on your receipt/order confirmation email.

The item must be returned and packaged with due care and using the same or equivalent packaging materials and methods as it was supplied to you. The cost and method of returning the goods to us must be arranged by you and you will be responsible for the goods until delivered, so it is important to correctly insure the delivery to cover the value of the returned item. The item must be received by us within 7 days from the date of the arranged return, undamaged, in its original condition and packaging. Any items returned which fail to comply with the above may affect our ability to issue a full refund. Please see Exceptions below.
We will refund the cost of the item less our initial delivery costs. Despite an item being listed as "including delivery" or terms such as "free delivery" we do bear a cost of postage and packing materials, courier and other delivery charges to send an item. If you are returning item(s) due to change of mind under the distance selling rules, then the refund will be the price paid minus our original cost to post the item to you. We will inform you of these costs. We do not charge a restocking fee.

Damaged items

We take every possible precaution to prevent damage in transit and go beyond the packaging requirements for all our items. We personally package and check thoroughly before final dispatch takes place. However we have little control during transit other than the prior selection of reputable postage and courier services. If your item(s) have been damaged in transit, you can return the item(s) within 14 days of receipt for a refund providing you notify us of such damage within 7 days of receipt of the goods. Please email quoting your order number for a returns authorisation code and returns delivery address details.
We will need to pass details of the damage to the courier company or royal mail. You will need to provide a statement confirming the damage and keep a photograph of the damaged package or item. This information will need to be passed to the courier company.

Extended 30 day UK Warranty/Return Policy for Watches / Clocks.

When we sell mechanical watches and clocks as working functioning time pieces (rather than simply an antique or collectable object) once delivered safely we provide an extended 30 day return policy in order to give you enough time to satisfy yourself they are working as they should be and against mechanical failure for these movements. The clocks or watches will also need a few days to settle following transit. Items are sent with insurance against loss or damage by the way of inappropriate transit or packaging. However, antique movements are fragile and can easily be damaged due to mishandling or dropping. Following safe arrival we do not include damage to balance assembly, jewels and hairspring within our extended 30 day period. We also do not accept returns where there has been physical damage or the movement has been interfered with, altered or taken apart. Obviously, if your clock or watch arrives damaged following transit these exclusions are irrelevant but you <strong>must</strong> notify us immediately within 24hours of receiving the clock or watch if this is the case.

Extended 30 day UK Warranty/Return Policy for Cameras.

We battery test all or our cameras, we ensure that where possible we check that shutters fire, light meters operate correctly and flashes fire however we cannot test cameras with film and so it may be that an error occurs when shooting film. Because of this we offer an extended 20 day UK returns policy on all film cameras including the original postage amount. Please contact us if you have a problem with a camera purchased from us to initiate a return

Exceptions

If we have sourced an item for you on request or provided any personalised service regarding the item (alterations, cleaning, refurbishment) or provided personalised bespoke delivery services.